Product Description:
2-Piece Premium Expandable Luggage Set includes 21 and 25 Uprights
Product Details:
- Push-button self-locking heavyduty handle system
- Expandable for more capacity
- Self-repairing excel zippers
- 2 front accessory pockets
- Inside pocket
Customer Reviews:
DO NOT BUY By Elizabeth A.
Before you purchase any item made by Calpak, I suggest you do a little googling and see the reviews they are getting. I wish I had. Essentially this product (and seemingly other products made by Calpak) are not made to last. This product didn't even make it through 2 trips before the zipper ripped clean away from the case and got all gnarled up so it can't really be fixed.
The saddest part of this story is the customer service or lack thereof. The zipper ripping took place after the Amazon return period, so Amazon referred me to the seller. The seller in turn referred me to the manufacturer. California Pak customer service is relatively non-existent. In fact, I think it might be one person who checks the phone and email messages simply for the joy of laughing at the suckers who have purchased their defective merchandise. They have a warranty claim form that you fill out on their website, but they don't respond to your inquiry. After a few phone messages, I finally got an email response asking me to send in a bunch of pictures and saying that in order to process a claim I would need to have retained some kind of warranty tag. Please, like anyone does that. It's basically their loophole for getting out of replacing shoddily produced products. Not only that, but they claimed that the tearing of the zipper was not covered as it wasn't considered a defect. Not a defect?! What do they consider a defect then?!
After getting the runaround from Calpaks, I went back to Amazon and Ebags, who both claimed that they could not help me. I asked that they remove this item from the site; however, they have yet to do so. I am very disappointed in both companies to tell you the truth although I have been a repeat customer of both. So in the end, I wasted my money on this set and had to purchase a new one, no thanks to any of the parties involved. Don't be like me. Save yourself.Nice luggage set By 3 Ds in VA
Got these as a gift for my parents. They are sturdy, but not too heavy, and my parents really like them.Survived Mexico By GiGi K
Just returned from Mexico and the flights were on planes that couldn't actually handle much overhead so our carry on were checked. We watched them being thrown to the conveyor belt and bounce. They survived. With the exception of some scuff marks on the corners there are no other visable signs it has even been used. I love the colors and they were easy to spot at baggage claim. I would highly recommend this set.
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